Employee FAQs and Guides

FAQ - Getting Started

• Employees: Start Here with Important How-to Articles
• How do I reset my password?
• How do I set up my account for the first time?
• How to Log In to the Espresa Mobile App (with Mobile SSO Disabled)

FAQ - General

• How to Change Your Profile Picture
• Where can I view details about my available points and payments?
• How to Use Your Browser’s Translation Tools
• How do I give another employee proxy access to my account?
• How does Espresa ensure personal credit card information is stored securely?
• Where do I go if I have trouble accessing my account or experience technical issues?

See all 9 articles

FAQ - Lifestyle Spending Accounts and Reimbursements

• How do I file a reimbursement claim?
• Using Your LSA Debit Card Near the End of Your Plan: Purchases, Returns, and Refunds
• Understanding Your Plan End Date, Run Out Date, and Debit Card Usage
• What to Do if Your Debit Card Claim Is Declined and Payment Is Required
• What Does “Pending User Action” Mean on My Claim?
• Why Was My Direct Deposit Bank Account Information Removed from My Espresa Account?

See all 44 articles

FAQ - Marketplace Orders

• Can I use my LSA Debit Card in the Espresa Marketplace?
• How will I receive my e-gift card order?
• What should I do if I suspect fraudulent use of my gift card?
• When will I receive order confirmation and shipping details?
• What if I need to update/correct my shipping address after I've already placed an order?
• What if I want to make a special delivery request for my order?

See all 19 articles

FAQ - Recognition

• Can I transfer or share my points with another employee?
• Do rewards points expire?
• Who do I contact if my points balance is incorrect or not updating?
• If I make a charitable donation using my points, will I receive a tax receipt or other confirmation?
• Can I use my points to donate to charitable organizations?
• Is there any minimum or maximum point balance required to make purchases in the Espresa Marketplace?

See all 10 articles

FAQ - Wellbeing and Challenges

• How do I sync my steps and activity to Espresa?
• Challenges: Understanding the Grace Period
• How Are Team Points Calculated?
• What Happens If I Want to Leave a Team or Challenge?
• How Do I Join a Team in a Team Challenge?
• How Do I Create a Team in a Team Challenge?

See all 8 articles

FAQ - Communities and ERGs

• How do I join a Community?
• How can employees manage their notifications for ERGs?

FAQ - Events and Services

• How do I add an event to my calendar?
• How do I place an order for an event or service?
• How do I change or cancel an order?
• How do I view canceled orders?
• How do I rate or review a service or event?

Anonymous Hotline

• How can I report an issue anonymously?