FAQ - Lifestyle Spending Accounts and Reimbursements
For information about the Espresa Lifestyle Spending Accounts module
- How do I file a reimbursement claim?
- Using Your LSA Debit Card Near the End of Your Plan: Purchases, Returns, and Refunds
- Understanding Your Plan End Date, Run Out Date, and Debit Card Usage
- What to Do if Your Debit Card Claim Is Declined and Payment Is Required
- What Does “Pending User Action” Mean on My Claim?
- Why Was My Direct Deposit Bank Account Information Removed from My Espresa Account?
- Understanding Payment Statuses on Your Espresa Payments Page
- How do I update the personal information associated with my debit card?
- Why was my LSA Global Debit Card declined?
- How do I add my LSA debit card to my mobile wallet app?
- What information do adjudicators use to review a claim?
- Understanding Lifestyle Spending Account Debit Card Transaction Statuses
- When will I see my plan's expiration date?
- Understanding Direct Deposit and Dwolla's Privacy Policy
- How do I request a LSA debit card and activate it?
- How do I replace my lost/stolen/expired debit card?
- I received a reimbursement that seems higher than my available balance. What should I do?
- Will the remaining unused balance in my account be rolled over to the next year?
- How do I add my bank account to Espresa for direct deposit reimbursements?
- How are returns/refunds processed when I use my Espresa debit card for a purchase?
- My debit card is not working and declined a purchase, what can I do?
- What if the cost of an item exceeds the plan amount available for debit card purchases?
- How do I use my LSA debit card?
- What information does an employee need to provide to order a LSA debit card?
- When and how do I receive my debit card?
- Am I eligible for this benefit if I’m on a leave of absence?
- I missed the deadline to submit a reimbursement claim, what can I do?
- My employer and I have separated, when is the deadline for me to use the rest of my account funds?
- What happens if my claim is denied but I believe it’s eligible?
- What if I'm having trouble attaching my receipts to my reimbursement claim?