Skip to main content
English (United States)
Français (Canada)
Contact Support
Contact Support
English (United States)
Français (Canada)
Espresa
How can we help?
Popular Articles
How do I file a reimbursement claim?
View Article
How do I sync my steps and activity to Espresa?
View Article
What are some best practices for the eligibility file?
View Article
FAQs by Role
Employee FAQs and Guides
Employee FAQs and Guides
Administrators FAQs and Guides
Program Organizer FAQs and Guides
Vendors FAQs and Guides
Help for CSMs
FAQ - Getting Started
Employees: Start Here with Important How-to Articles
How do I reset my password?
How do I set up my account for the first time?
How to Log In to the Espresa Mobile App (with Mobile SSO Disabled)
FAQ - General
How to Change Your Profile Picture
Where can I view details about my available points and payments?
How to Use Your Browser’s Translation Tools
How do I give another employee proxy access to my account?
How does Espresa ensure personal credit card information is stored securely?
Where do I go if I have trouble accessing my account or experience technical issues?
See all 9 articles
FAQ - Lifestyle Spending Accounts and Reimbursements
How do I file a reimbursement claim?
Using Your LSA Debit Card Near the End of Your Plan: Purchases, Returns, and Refunds
Understanding Your Plan End Date, Run Out Date, and Debit Card Usage
What to Do if Your Debit Card Claim Is Declined and Payment Is Required
What Does “Pending User Action” Mean on My Claim?
Why Was My Direct Deposit Bank Account Information Removed from My Espresa Account?
See all 44 articles
FAQ - Marketplace Orders
Can I use my LSA Debit Card in the Espresa Marketplace?
How will I receive my e-gift card order?
What should I do if I suspect fraudulent use of my gift card?
When will I receive order confirmation and shipping details?
What if I need to update/correct my shipping address after I've already placed an order?
What if I want to make a special delivery request for my order?
See all 19 articles
FAQ - Recognition
Can I transfer or share my points with another employee?
Do rewards points expire?
Who do I contact if my points balance is incorrect or not updating?
How do refunds work if I used points?
If I make a charitable donation using my points, will I receive a tax receipt or other confirmation?
Can I use my points to donate to charitable organizations?
See all 11 articles
FAQ - Wellbeing and Challenges
How do I sync my steps and activity to Espresa?
How Are Team Points Calculated?
What Happens If I Want to Leave a Team or Challenge?
How Do I Join a Team in a Team Challenge?
How Do I Create a Team in a Team Challenge?
How to hide your name in a challenge?
See all 7 articles
FAQ - Communities and ERGs
How do I join a Community?
How can employees manage their notifications for ERGs?
FAQ - Events and Services
How do I add an event to my calendar?
How do I place an order for an event or service?
How do I change or cancel an order?
How do I view canceled orders?
How do I rate or review a service or event?
Anonymous Hotline
How can I report an issue anonymously?
FAQ - General
What are some best practices for the eligibility file?
Administrators: Start Here with Important How-to Articles
Configuring SFTP for Inbound and Outbound File Transfers
Testing your Espresa setup before launch
SSO Setup Instructions
How does Espresa ensure data segregation and isolation for each customer in a multi-tenant cloud environment?
See all 33 articles
FAQ - Lifestyle Spending Accounts and Reimbursements
Paying Employees, Payroll, and Taxation
When will the reimbursement plan expiration date be shown?
Should we apply a waiting period for new hires in our LSA program?
Does our payroll system need to support negative balances from Espresa?
What is the recommended Adjudication flow?
What are the different states of a Request?
See all 10 articles
FAQ - Wellbeing and Challenges
Create a Challenge Task that requires employees to upload an attachment, when no schedule is required
Create a Challenge Task that requires employees to upload an attachment, when a scheduled date and time are required
Reports for Challenges
Getting Started with Espresa Challenges - for new Companies
What Are the Different Ways Employees Can Choose a Team for a Team Challenge?
How do I create a challenge?
FAQ - Communities and ERGs
Shareable Links for Employee Resource Groups
Removing multiple ERG Members
What is an ERG, Community, or Club?
How can I Promote Events To ERG/Community/ Club Pages?
How can I Setup ERG/Community/Club Pages?
How can I get a membership report for my Community/ERG?
2025 Product Release Updates
Release Notes September 2025
Release Notes May 2025
Release Notes February 2025
2024 Product Release Updates
Release Notes November 2024
FAQ - Organizer Role
How do I track check-ins for my events?
How to change notification settings
How to approve all registrations for the event?
How to communicate with your event registrants?
How to mark individuals as "No Show" for your event.
How to transfer the ownership of your event to another organizer.
See all 8 articles
Creating Events and Content
Create an Event from scratch
How Can I Organize An Event?
Create a simple page of Content
Create an Event by cloning an existing event
Different types of Events and Content that are possible
FAQ - Vendors
How to create a new Service
How to Set up a Vendor Service Page
How do I add a Service Provider?
Adding Services to catalog
Viewing and managing orders
How do I approve orders and set price?
FAQ
How can Espresa securely send private keys to customer admins?